24/7 Customer Response Center
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When IT works well, you may not even think about it—but when there’s an IT problem, it’s hard to think about anything else until the issue is resolved. Today’s businesses rely on technology, and Contego’s 24/7 Customer Response Center ensures business continuity by providing high-quality IT support on demand. Our Customer Response Center is located in the U.S. and manned domestically by technical experts who are Contego employees. We serve businesses of all sizes, yet most of our clients have less than 1,000 users.
We make it easy to get in touch with our Customer Response Center, with options available to contact us by email, web, instant chat or phone. Our Help Desk tracks job tickets from request through resolution with an online dashboard that provides real-time status tracking, service reporting and invoicing.
In addition to responding to Help Desk calls, we also proactively monitor our clients’ IT systems to identify emerging issues before they disrupt IT operations. Our Network Operations Center (NOC) uses proprietary software to continuously monitor devices and generate alerts to notify designated support personnel when potential problems are detected.
